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How Call Centre Solutions Drive Better ROI and Cost Savings

Leave a Comment / AI-driven Call Center Customer Service /

In today’s competitive market, businesses need to deliver exceptional customer experiences while keeping costs under control. At OceanConnects, our call centre solutions are designed to do exactly that — streamline your operations, enhance lead generation, and save you up to 50% in employee costs. Here’s how our call centre solutions help you achieve a better ROI: 1. […]

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OceanConnects

Revolutionising Customer Service through AI /

The Real Benefits of a Contact Centre Outsourcing Partnership with OceanConnects Modern customer expectations are high and instant. Outsourcing your contact centre to OceanConnects lets you meet them—while freeing internal teams to focus on growth. Here’s how our partnership model delivers measurable impact. 1) Optimised Workforce Productivity Outsourcing day-to-day customer service, reservations, technical support, collections, or lead

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AI Customer Service: OceanConnects’ Vision for the Future

Leave a Comment / AI-driven Call Center Customer Service /

OceanConnects, an award-winning Call Center and Marketing agency based in Dublin Ireland, is excited to announce its vision for the future – an AI-driven transformation of Customer Service. While currently in the processing and research stage of AI implementation, the company believes that AI can be used to improve Customer Service in a number of

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The Real Benefits of a Contact Centre Outsourcing Partnership

Improve your Social Media management for your business needs in 2023

Revolutionising Customer Service through AI /

How to improve your Social Media management for your business needs in 2023 As a business owner, it\’s important to have a strong presence on Social Media in order to connect with customers and promote your products or services. In 2023, there are a few key pointers  you can do to improve your Social Media

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Voicemail or SMS Messaging for your Business

Revolutionising Customer Service through AI /

Have you ever considered Voicemail or SMS Messaging for your Business? Have you ever considered Voice/SMS Messaging for your Business? Your voicemail or SMS messaging campaigns are a new innovative Marketing Tool. It is used internationally and veering towards the retail sectors worldwide and B2C Markets. OceanConnects are proud to be the only Call Centre

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How to Help Your Agents Sound More Confident on the Phone

Revolutionising Customer Service through AI /

How your agents speak to callers at your call centre can be just as important as what they are saying.  Words delivered with authority and confidence are better received by customers and prospects.  Listening skills and getting through the “Gate Keepers” is equally important and making friends with “Gate Keepers is not necessarily the answer

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OceanConnects Named All-Ireland Call Center Of The Year 2021

Revolutionising Customer Service through AI /

The All-Ireland Business Foundation has honoured OceanConnects with All-Ireland Call Center of the Year 2021. The Accreditation is an outstanding achievement for OceanConnects as it recognises the hard work and dedication of the team in providing a best in class service to its customers. This is an independently verified standard mark for indigenous businesses, based

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3 accreditations for 2020 !

Revolutionising Customer Service through AI /

This year, OceanConnects has been awarded the coveted Business All-Star Accreditation, EU Business and Corporate LiveWire. These are independently verified standard marks for businesses based on rigorous selection criteria; performance, trust and customer centricity OceanConnects has been awarded with the coveted Business All-Star Accreditation Message from Helen Rowland, Managing Director of OceanConnects OceanConnects are honoured

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