OceanConnects

The Real Benefits of a Contact Centre Outsourcing Partnership with OceanConnects Modern customer expectations are high and instant. Outsourcing your contact centre to OceanConnects lets you meet them—while freeing internal teams to focus on growth. Here’s how our partnership model delivers measurable impact. 1) Optimised Workforce Productivity Outsourcing day-to-day customer service, reservations, technical support, collections, or lead […]

Customer Service and Relationship Building are your primary currency for making deals happen. Turning prospects into leads, leads in customers, and customers in loyal partnerships. Any success can only be complete with a good relationship, but every day, many companies either forget or ignore this. Much is said about the importance of the relationship after […]

Empowering Businesses with 24/7 Global Communication Solutions In today’s fast-changing business world, responsiveness and flexibility are everything. Whether you’re managing customer enquiries, generating new leads, or running seasonal campaigns, having the right voice support makes all the difference. At OceanConnects, we specialise in inbound and outbound call solutions designed to help your business stay connected, efficient, and customer-focused […]

In today’s competitive business landscape, reaching potential customers effectively can make all the difference. While email marketing remains a popular channel, it’s no longer the most personal or impactful way to connect with prospects. If you truly want to stand out, build trust, and close more sales, outbound calling campaigns offer an edge that email alone […]

Introduction From January 2026, Ireland’s national minimum wage is set to rise to €14.15 per hour. While this is good news for employees, many Irish businesses are now facing increased operational costs, tighter margins, and pressure to adjust pricing. For companies relying on in-house customer service, admin, or call-handling teams, this wage increase can make day-to-day operations […]