OceanConnects, Ireland’s leading call center company, is excited to announce its vision for the future – an AI-driven transformation of customer service.
OceanConnects OceanConnects OceanConnects Oceanconnect’s vision : revolutionising customer service through AI OceanConnects, a leading Call Centre Company, is excited to announce its vision for the future – an AI-driven transformation of Customer Service. While currently in the processing and research stage of AI implementation, The company believes that AI can be used to improve Customer Service […]
OceanConnects, a leading Call Centre Company, is excited to announce its vision for the future – an AI-driven transformation of Customer Service. While currently in the processing and research stage of AI implementation, the company believes that AI can be used to improve Customer Service in a number of ways. With a focus on multilingual
AI Customer Service: OceanConnects’ Vision for the Future Read More »
How to improve your Social Media management for your business needs in 2023 As a business owner, it\’s important to have a strong presence on Social Media in order to connect with customers and promote your products or services. In 2023, there are a few key pointers you can do to improve your Social Media
Improve your Social Media management for your business needs in 2023 Read More »
Have you ever considered Voicemail or SMS Messaging for your Business? Have you ever considered Voice/SMS Messaging for your Business? Your voicemail or SMS messaging campaigns are a new innovative Marketing Tool. It is used internationally and veering towards the retail sectors worldwide and B2C Markets. OceanConnects are proud to be the only Call Centre
Voicemail or SMS Messaging for your Business Read More »
How your agents speak to callers at your call centre can be just as important as what they are saying. Words delivered with authority and confidence are better received by customers and prospects. Listening skills and getting through the “Gate Keepers” is equally important and making friends with “Gate Keepers is not necessarily the answer
How to Help Your Agents Sound More Confident on the Phone Read More »
Because a local touch makes all the difference You are an Ireland-based business, but your customer base is just over the Irish Sea in UK. Or you have a product or service that can work internationally but don\’t want the hassle or expense of setting up overseas. Is London or Liverpool the place for your
Try Our New Virtual International Phone Numbers Read More »
The All-Ireland Business Foundation has honoured OceanConnects with All-Ireland Call Center of the Year 2021. The Accreditation is an outstanding achievement for OceanConnects as it recognises the hard work and dedication of the team in providing a best in class service to its customers. This is an independently verified standard mark for indigenous businesses, based
OceanConnects Named All-Ireland Call Center Of The Year 2021 Read More »
This year, OceanConnects has been awarded the coveted Business All-Star Accreditation, EU Business and Corporate LiveWire. These are independently verified standard marks for businesses based on rigorous selection criteria; performance, trust and customer centricity OceanConnects has been awarded with the coveted Business All-Star Accreditation Message from Helen Rowland, Managing Director of OceanConnects OceanConnects are honoured
3 accreditations for 2020 ! Read More »
Last week, OceanConnects has been awarded with the coveted Business All-Star Accreditation. It is an independently verified standard mark for businesses based on rigorous selection criteria; performance, trust and customer centricity Message from Helen Rowland, Managing Director of OceanConnects OceanConnects are honoured and thankful to be chosen for an All Star Business award. We would
OceanConnects – Business All-Star Accreditation 2019 ! Read More »
A key service within our company is B2B Telemarketing. The Telemarketing can be delivered on behalf of companies from various different industries and can be an effective tool to use for generating leads with Key Decision Makers, to allow you to sell your products and services to. If you have ever thought about using
OceanConnetcts Telemarketing Tool Read More »