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Revolutionising Customer Service through AI

OceanConnects, Ireland’s leading call center company, is excited to announce its vision for the future – an AI-driven transformation of customer service.

The key to success in business? ‘Handling rejection’

Revolutionising Customer Service through AI /

US ambassador to Ireland Edward Crawford addresses entrepreneurship event in Dublin – Key to success in business Edward Crawford, US ambassador to Ireland, speaking at the Aspire entrepreneurial workshop series. Photograph: Dara Mac Dónaill What’s the key to being a successful entrepreneur? Most people say risk-taking, but for Edward Crawford, an American businessman and recently appointed […]

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Advantages of working with a Virtual Secretary

Revolutionising Customer Service through AI /

The virtual assistant profession is going from strength to strength. It also lets your business grow! For example, they can take care of your calendar, schedule your meetings, confirm or cancel appointments, answer calls and emails. What is a Virtual Secretary? Virtual Secretaries or Assistants are business secretaries who, on their own and usually from

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Ways to Improve Your Customer Relationship

Revolutionising Customer Service through AI /

Improving your customer relationships is the ideal strategy for anyone who wants to expand their business while lowering costs. Marketing experts are unanimous in saying that it is far more economical to keep loyal customers (that is, to maintain an existing customer relationship) than to work to attract new ones. For this reason, organisations are

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Multilingual | Bringing your e-commerce to a global level

Revolutionising Customer Service through AI /

If you are planning to expand your e-commerce reach to another countries, multilingual capabilities are a must. Unfortunately, these can be costly and time-consuming to integrate into your company. Alternatively, you can avoid the cost to your company and use the Multilingual services available from OceanConnects. This gives you access to the several main languages used

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Tips to increase sales

Expert Tips to Drive More Sales And Profits, Revolutionising Customer Service through AI /

Everybody wants to sell more. That’s a fact. However, increasing sales becomes a new challenge every day. Consequently, sellers will often deplete their sales sources. Eventually they no longer know where to start developing new opportunities. With this, the sales process is frozen. With no new sales opportunities ahead, the seller starts to get unhappy

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Reasons Why your Company Needs Phone Service

Reasons Why your Company Needs Phone Service, Revolutionising Customer Service through AI /

 We live in a time when having a fixed phone, for many, seems to be unnecessary. WhatsApp, Skype, SMS, Viber, and competitive mobile packages all address many of the needs a business owner may have. So why do you need a landline number to promote your business? We have one vital reason – A fixed

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Advice on how to improve your customer service

Leave a Comment / Expert Tips to Improve Customer Service, Revolutionising Customer Service through AI /

Customer Service and Relationship Building are your primary currency for making deals happen. Turning prospects into leads, leads in customers, and customers in loyal partnerships. Any success can only be complete with a good relationship, but every day, many companies either forget or ignore this. Much is said about the importance of the relationship after

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7 reasons to outsource this Summer!

Leave a Comment / Outsource calls and Improve Customer Service, Revolutionising Customer Service through AI /

Summer Holidays are coming! Have you considered outsourcing your inbound calls (Reception)? Outsourcing is the process of delegating a company’s business process to third parties. Benefits to you include access to low cost labour, and improved quality of service. Advantages of outsourcing: You save up to 50% on temporary employment costs and overheads. No time

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