Your Business Process Outsourcing Partner

Welcome to OceanConnects

Seamless Customer Experience, Business Process Management and Technology solutions for leading, trusted brands across Ireland and beyond

Reasons Why your Company Needs Phone Service

 We live in a time when having a fixed phone, for many, seems to be unnecessary.

WhatsApp, Skype, SMS, Viber, and competitive mobile packages all address many of the needs a business owner may have. So why do you need a landline number to promote your business? We have one vital reason –

A fixed phone line professionalises the phone service of your company, doesn\’t cost much, and gives you a great return!

Believe it or not, your prospects, customers, and leads will tend to trust you more if you have a landline.

Firstly, a landline number essentially confirms that you exist.

People are less confident when companies have only a mobile phone to assist them.

In addition, a cell phone number can cause the impression that only one person works at the company. Depending on your business segment, this can greatly hinder performance with a certain profile of customers and companies.

In other words, having your cell phone as a business phone can affect your company\’s image.

The impact on the customer is not the only reason to invest in a phone line.

They are also useful when dealing with contractual obligations such as leases or loans.

Is there another option when I don\’t want the struggle or cost associated with operators and their long and complicated contracts?
What about simply hiring a Virtual Receptionist for your business?

By hiring a Virtual Receptionist, all your calls will be directed to a dedicated line in our call centre.

When customers call this number, they are assisted by a team of professional virtual secretaries. The call is then transferred to your mobile or other phone as directed.

Secretaries are trained to answer on behalf of your company. They may view and edit information on your system, or even access your calendar if you prefer.

The same professional service for half of the cost, and more importantly – never miss another sales call!

We have an SLA (Service Level Agreement) with a three rings pickup by a live operator.

At the end of the call you receive a report of what was done via e-mail or SMS with the details of the caller, phone number and a summary of the conversation.

OceanConnects\’ virtual secretary service is a simple alternative to a fixed phone line. It enables sole traders, small businesses, micro-entrepreneurs, and startups to ensure professional service to customers.

Want to find the best inbound plan to your company. We customise the contract to your company needs. Talk to our specialists today!

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