Since 2004 with centres in Dublin, Ireland and a small centre in London, United Kingdom we provided solutions to companies from different sectors and all of them are our success stories.
SLA for calls to be answered in 60s
Years of experience
A few things we’re great at
Our objective is to build strong customer relationships and strategic partnerships through quality services, resulting in an exceptional outsourcing value.
Some companies inbound order calls were being handled at their in-house staff with a high abandoment. By outsourcing, they reduced their annual employment charges by 50% and never missed another sales call. In addition, from the first month of outsourcing the campaign, their sales conversion rate was actually higher in Ireland to that of their overseas centres.
Our clients are both B2B and B2C with much requirement in additional quality and qualified leads and appointments.
By outsourcing, our clients were able to generate quality and qualified leads and appointments with a 50% reduction of overalls costs. Telemarketing has sparked their business, and has allowed our client to double the size of their sales in a matter of months.
Our client is a major 3D networking website based in France. They chose Dublin, Ireland to operate their Multi-Lingual Helpdesk due to the diversity in our culture and workplace.
By choosing OceanConnects, they have expanded their operations significantly and globally.
SERVICE LEVEL AGREEMENT
OceanConnects have an SLA of 95% of calls to be answered in 60 seconds.
Our Happy Clients
Ocean Connects is proud to work with
Our Multi-lingual Supporters
Our future depends on us assisting our customers and clients in achieving success.
We are proactive and use a flexible approach making it possible to envision your requirements.
Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer.It’s how we follow through for the customer. It’s how we make them feel when they do business with us.
By outsourcing to Ocean Connects, we were able to generate quality and qualified leads and appointments with a 50% reduction of overalls costs. Our sales has rapidly increased. 100% Recommended!
Sète Window Blinds
We’re a major 3D networking website. We were looking for Multi-Lingual Helpdesk because of the diversity in our culture and workplace. OceanConnects has been the right fit for us and has expanded our operations globally.
Miele Immer Besser