Since 2004 from our Centre in Dublin, Ireland, we provided solutions to companies from different sectors and all of them are our success stories.
SLA (Service Level Agreement) for calls to be answered in 60 seconds!
Years of experience
A few things we’re great at
Our objective is to build strong customer relationships and strategic partnerships through quality services, resulting in an exceptional outsourcing value.
Some companies inbound calls handled at their in-house staff have a high abandonment rate due to their Telephonic Systems unable to queue calls. By outsourcing, they reduced their annual employment charges by 50%, never missed another sales call and their SLA will outshine their competitors.
Our clients are both B2B and B2C with much requirement in additional quality and qualified leads and appointments. By outsourcing to OceanConnects, our clients receive quality and qualified leads/ appointments which in-turn enables their Sales Team to close on a much higher ratio. Telemarketing and Lead Generation has taken their business to another level within a matte of months.
One of our previous Clients was a major 3D networking website based in France and they chose Dublin, Ireland to operate their Multi-Lingual Helpdesk due to the diversity in our culture and workplace. By choosing OceanConnects for their helpdesk support, they have expanded their operations significantly and globally.
SERVICE LEVEL AGREEMENT
OceanConnects have an SLA of 95% of calls to be answered in 60 seconds for all inbound Campaign.
Our Happy Clients
Ocean Connects is proud to work with
Our Multi-lingual Supporters
Our future depends on us assisting our customers and clients in achieving success.
We are proactive and use a flexible approach making it possible to envision your requirements.
Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer.It’s how we follow through for the customer. It’s how we make them feel when they do business with us.
By outsourcing to Ocean Connects, we were able to generate quality and qualified leads and appointments with a 50% reduction of overalls costs. Our sales has rapidly increased. 100% Recommended!
Sète Window Blinds
We’re a major 3D networking website. We were looking for Multi-Lingual Helpdesk because of the diversity in our culture and workplace. OceanConnects has been the right fit for us and has expanded our operations globally.
Miele Immer Besser