A service which means that no opportunity to impress or sell is missed
There are now more ways to communicate than ever before. Your customers, whether it’s the B2B or B2C markets, expect you to answer them on the channel they choose to make contact.
· 52% of people expect to receive a reply to an email within 12 hours.
· Most people hang up if their call is not answered within 6 rings and move onto another company who will pick up!
· If someone is waiting on hold for more than 13 minutes, they reach “boiling point”, according to a survey commissioned by American Express.
· 53% of users want a response to a tweet within an hour.
· When interacting by Facebook for example, most customers like to see that a business is “very responsive to messages”. To achieve this, you must respond within 5 minutes 90% of the time in the last 7 days.
· 77% of customers will not enquire if you do not have a ‘live chat’ option on your website – in fact, visitors who engage with your company via live chat are spending 4.5 times more than others!
How does today’s Business World – business owner wants to have the ability to be instantly responsive on multiple communication channels at the same time and it can be challenging – Outsourcing to OceanConnects can assist here!
OceanConnects introduces multipliable open Channels and a consistent, credible and seamless experience for every customer who wants to make contact with you.