Seamless Customer Experience, Business Process Management and Technology solutions for leading, trusted brands across Ireland and beyond
A key service within our company is B2B Telemarketing. The Telemarketing can be delivered on behalf of companies from various different industries and can be an effective tool to use for generating leads with Key Decision Makers, to allow you to sell your products and services to. If you have ever thought about using […]
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US ambassador to Ireland Edward Crawford addresses entrepreneurship event in Dublin – Key to success in business Edward Crawford, US ambassador to Ireland, speaking at the Aspire entrepreneurial workshop series. Photograph: Dara Mac Dónaill What’s the key to being a successful entrepreneur? Most people say risk-taking, but for Edward Crawford, an American businessman and recently appointed
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The virtual assistant profession is going from strength to strength. It also lets your business grow! For example, they can take care of your calendar, schedule your meetings, confirm or cancel appointments, answer calls and emails. What is a Virtual Secretary? Virtual Secretaries or Assistants are business secretaries who, on their own and usually from
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Improving your customer relationships is the ideal strategy for anyone who wants to expand their business while lowering costs. Marketing experts are unanimous in saying that it is far more economical to keep loyal customers (that is, to maintain an existing customer relationship) than to work to attract new ones. For this reason, organisations are
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Are you aware of the new Data Protection Rules? As of 2018, a new law gives authorities permission to access the online history of all citizens of the EU. A series of measures will bind telecommunications operators to keep personal data for a year. They are related to the fight against terrorism. Where is the
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If you are planning to expand your e-commerce reach to another countries, multilingual capabilities are a must. Unfortunately, these can be costly and time-consuming to integrate into your company. Alternatively, you can avoid the cost to your company and use the Multilingual services available from OceanConnects. This gives you access to the several main languages used
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Everybody wants to sell more. That’s a fact. However, increasing sales becomes a new challenge every day. Consequently, sellers will often deplete their sales sources. Eventually they no longer know where to start developing new opportunities. With this, the sales process is frozen. With no new sales opportunities ahead, the seller starts to get unhappy
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We live in a time when having a fixed phone, for many, seems to be unnecessary. WhatsApp, Skype, SMS, Viber, and competitive mobile packages all address many of the needs a business owner may have. So why do you need a landline number to promote your business? We have one vital reason – A fixed
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Setting up a business is not an easy task. Willpower, persistence, creativity and money are all fundamental but there is much more to it then that! The key is to devise a plan and get started. Here are 10 steps to starting your own business and living the dream of entrepreneurship: 1. Meet up with
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Customer Service and Relationship Building are your primary currency for making deals happen. Turning prospects into leads, leads in customers, and customers in loyal partnerships. Any success can only be complete with a good relationship, but every day, many companies either forget or ignore this. Much is said about the importance of the relationship after
Advice on how to improve your customer service Read More »