We could look at it as an alternative to sending out application forms and awaiting their signature by return. It is also faster and allows you to seize all opportunities, without risking losing business because of paperwork and on the 1st call.
TPV is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product by recording the conversation. This has been legally signed off.
By putting the customer on the phone (usually via transfer or 3-way call) TPV provider makes a recording asking a customer for his identity, that he/her is an authorised decision maker and to confirm his/her order with some qualifying questions (e.g.) your mother’s maiden name etc.
How Third Party Verification works?
Inbound or outbound TPV following a previously agreed script
Accurately and efficiently – asking straight-forward question without confusing the customer
Preparing and delivering customisable reports – daily and/or weekly – summarising all your TPV transactions
Double-checking on the recorded information before sending a report Automatic Call Distribution
Automatic Call Distribution is a system that can recognise, answer and route incoming calls for your business. When ACD receives an incoming call, it will look for specific instructions as to how the call is to be handled. The call can be routed to an operator, a recorded message (or Interactive Voice Response – IVR system).
Interactive Voice Response
Interactive Voice Response solutions use pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Using IVR technology enables you to provide a tailored service and a seamless call transfer to a live agent.
Phone Recordings – listed below are some of the reasons for recording a conversation:
– Training and Quality Purposes
– Sales Order Verification
– Verbal Contracts over the phone
– Record Prices Agreements with Vendors
Would your like to receive more information about Voice & Third Party Verification? Request a quote!