The Training and Development of Telemarketing personnel is an issue that all small to medium sized businesses need to address. The main aspect when considering investing in your employees training should be to choose and customise a program that “fit in” with the requirements of your company.
It is also well known that telemarketing, though a very powerful marketing tool, to most, is a disturbing annoyance and this is mainly due to its ineffective use. Knowing what questions to ask the customer on the phone is only part of the process (qualification), however understanding the answers, using that information to create an interest in the product / service you are promoting, is the essential element leading to a close and sale. Being aware of this, we design training seminars that will develop the qualification questioning and listening skills required to gather all the information the telemarketers need to close and complete.
Depending on your company’s profile, you can choose between Outbound Telemarketing Seminars and Inbound Telemarketing Seminars. Each and every one of our Telemarketing Training Seminars are uniquely customised to your organisation’s requirements, also using real world business situations that will be tailored to your activity.
Our customer service training courses are inspirational, enjoyable and successful, elevating delegates and their organisations to greater business effectiveness. We believe in diversity and excellence – that is why we have produced training solutions for a multitude of companies across a wide variety of business sectors – Our clients come back to us time and time again not just for our proven expertise, and also for our enthusiasm and careful attention on every project.
Would your like to receive more information about Telemarketing Training? Request a quote!