Since 2004 with centres in Dublin, Ireland and a small centre in London,  United Kingdom we provided solutions to company from different sectors and all of them are our success stories.

 
INBOUND
Our client is a major consumer electronics company with branches in Ireland and globally. Their inbound order calls were being handled at their in-house staff with a high abandoment. By outsourcing to OceanConnects, they reduced their annual employment charges by 50% and never missed another sales call. In addition, from the first month of outsourcing the campaign, their sales conversion rate was actually higher in Ireland to that of their overseas centres. Our client was impressed, and their business expanded at a quicker pace due to off-shore outsourcing and by choosing OceanConnects!
OUTBOUND
Our clients are both B2B and B2C with much requirement in additional quality and qualified leads and appointments. By outsourcing to OceanConnects, our Clients were able to generate quality and qualified leads and appointments with a 50% reduction of overalls costs. Telemarketing has sparked their business, and has allowed our client to double the size of their sales in a matter of months. This which evidently will lead to expansion.
MULTI-LINGUAL
Our client is a major 3D networking website based in France. They chose Dublin, Ireland to operate their Multi-Lingual Helpdesk due to the diversity in our culture and workplace. By choosing OceanConnects, they have expanded their operations significantly and globally.

SLA

OceanConnects have an SLA of 95% of calls to be answered in 60 seconds.

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OceanConnects

ireland

Our vision

Since 2004 with centres in Dublin, Ireland and a small centre in London, United Kingdom we provided solutions to companies from different sectors and all of them are our success stories.

25+

worldwide operations

95%

sla for calls to be answered in 60 seconds

14

Years of experience

happy clients

Connect to Oceans Connect!

“By outsourcing to Ocean Connects, we were able to generate quality and qualified leads and appointments with a 50% reduction of overalls costs. Our sales has rapidly increased.”

 

– Sete Window Blinds

We didn't miss a single sales call

“Our inbounds order calls were being handled by the in-house staff, with a high abandonment. But from the first month of outsourcing the campaigns, our sales conversion rate was higher in Ireland compared to our oversees centres.”

 -Global Home Improvements

Our Multi-lingual Supporters

“We’re a major 3D networking website based in France. We were looking for Multi-Lingual Helpdesk because of the diversity in our culture and workplace. OceanConnects has been the right fit for us and has  expanded our operations globally.”

-Miele Immer Besser

"Customer service is the experience we deliver to our customer. It's the promise we keep to the customer.
It's how we follow through for the customer. It's how we make them feel when they do business with us
."


- Shep Hyken

– Jeff Bezos