We offer comprehensive programme of Mystery Shopping and Store Assessment to help you improve your customer services.

Mystery Shopping can assist any business in understanding its customers perspective, needs and aspirations.

OceanConnects will provide a fully customised programme of meet the needs of your organisation. With structured feedback on each element of the service delivered.

Customised Solutions Offered

Onsite
OceanConnects Onsite Mystery assessment solution provides you with detailed customer feedback on each element of the services delivered. In this highly customer focused environment, this could help you in differentiating your services from the competitor.
Telephone
In this highly technology oriented environment, modern consumers always connect with you through phone. OceanConnects mystery telephone assessment services gives you detail insights on consumer experience. Our trained team will try different situations, if relevant, and then report their experiences in their reports.
E-mail
In this highly technology oriented environment, modern consumers often inquires through email. OceanConnects mystery email assessment services gives you detail insights on efficiency and effectiveness of the email response to consumers.
Social Media
Improve the relationship with your customer and increase your sales performance through social channels. Discover what your target is talking about your brand.
An Mystery Shopping analysis will evaluate the functionality, speed, how easy or difficult is to find the information, the ease of doing transactions, delivery of products and services and so on.

Would your like to receive more information about Mystery Shopping? Request a quote!