We provide Multilingual Help Desk and other call centre solutions!
Solutions customised to your company needs.
OceanConnects provides bilingual call centre service as well as multilingual help desk services to our customers.
In today’s business environment, all call centre needs to have at the very least bilingual capabilities.
Does your business has or planning to have a global presence? Then you need a multilingual centre to answer your inbound and help desk calls/emails. With our multilingual service, trained operators that will respond to your calls/emails in a professional manner and addresses their queries accordingly.
Your phone lines and emails are answered 24/7/365 in your company name.
Messages and protocol is followed according to your stipulations.
Customer service, technical support, telesales and telemarketing, and back office support by phone, chat and email.
We provide outsourcing for multilingual services readily in several languages and we have the capabilities to translate any other language using a translation operator relay service.
Does your company require operators fluent in Mandarin, Cantonese, Vietnamese, Portuguese (Brazil and Portugal), Korean, German, Italian, Russian, or even Japanese? OceanConnectes have the available resources to assist your business.
We understand the needs for business to have multilingual support which is why we offer this as one of our call centre services. We work to help your company improve customer service and increase sales revenue by creating positive customer experiences.
If you need support in European languages or Chinese language support, our highly trained and professional agents will be handle your calls and improve your global presence.
Is it expensive?
It is common to believe that hiring a call centre team will be expensive, but not with us. You don’t have to worry about providing a physical space, computers and other work materials to the professional.
Also, you don’t have to hire full-time employees that generates a higher costs. Sometimes your need is just for few hours a day so outsourcing will fill this need with a very low cost.
Benefits Of Our Sourcing Services:
– With our huge network and presence in local markets in several nations, we ensure lowest per unit cost for our clients.
– Clients can achieve greater degree of control over sourcing project. They get accurate updates on the developments.
– No stress or hassles involved in importing; as such clients can emphasise on their core processes.
– Our expertise in handling such sourcing projects lowers the level of risk.
– We have our partners and agents in Asia, South America, Middle East and other manufacturing countries.