We supply quality, cost effective customer service and technical support/help desk (multilingual also) services to small, medium and large companies in Ireland and Overseas; customised and enhanced to each client’s particular requirements. In general we afford our clients cutting edge and state of the art technology, people and practices, to maximise their productivity, sales, services and support offerings. This, in turn, allows them to focus more on growing their core business.
OceanConnects is a Contact Centre (Call Centre) that provides high quality outsourced contact centre services. We offer all of our services across five methods of contact and communication. These are call centre services, email support services, SMS, live chat support services and social media monitoring.
OceanConnects provides a wide range of services dealing with all types of inbound and outbound contact with customers, for both Business to Consumer and Business to Business markets. Established in 2004 with centres in Dublin (Ireland) and a small centre in London, United Kingdom. OceanConnects is committed to meeting your requirements and taking on tasks your company needs to fulfil efficiently and professionally, without having to compromise customer service and budget demands or causing time-consuming company changes.
Our objective is to build strong customer relationships and strategic partnerships through quality services, resulting in an exceptional outsourcing value.
Customer satisfaction: Our future depends on us assisting our customers and clients in achieving success/their targets. We are proactive and use a flexible approach making it possible to envision your requirements. We offer expert knowledge and practical solutions, and we deliver on our commitments.
Your outsourcing needs will be carefully analysed and a customised solution will be created specifically for your business’s environment.
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