Advice on how to improve your customer service
Customer Service and Relationship Building are your primary currency for making deals happen. Turning prospects into leads, leads in customers, and customers in loyal partnerships. Any success can only be complete with a good relationship, but every day, many companies either forget or ignore this. Much is said about the importance of the relationship after
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Oceanconnect’s vision : revolutionising customer service through AI
OceanConnects, a leading Call Centre Company, is excited to announce its vision for the future – an AI-driven transformation of Customer Service. While currently in the processing and research stage of AI implementation, The company believes that AI can be used to improve Customer Service in a number of ways. With a focus on multilingual services,
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Improve your Social Media management for your business needs in 2023
How to improve your Social Media management for your business needs in 2023 As a business owner, it\’s important to have a strong presence on Social Media in order to connect with customers and promote your products or services. In 2023, there are a few key pointers you can do to improve your Social Media
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Voicemail or SMS Messaging for your Business
Have you ever considered Voicemail or SMS Messaging for your Business? Have you ever considered Voice/SMS Messaging for your Business? Your voicemail or SMS messaging campaigns are a new innovative Marketing Tool. It is used internationally and veering towards the retail sectors worldwide and B2C Markets. OceanConnects are proud to be the only Call Centre
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How to Help Your Agents Sound More Confident on the Phone
How your agents speak to callers at your call centre can be just as important as what they are saying. Words delivered with authority and confidence are better received by customers and prospects. Listening skills and getting through the “Gate Keepers” is equally important and making friends with “Gate Keepers is not necessarily the answer
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Try Our New Virtual International Phone Numbers
Because a local touch makes all the difference You are an Ireland-based business, but your customer base is just over the Irish Sea in UK. Or you have a product or service that can work internationally but don\’t want the hassle or expense of setting up overseas. Is London or Liverpool the place for your
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OceanConnects Named All-Ireland Call Center Of The Year 2021
The All-Ireland Business Foundation has honoured OceanConnects with All-Ireland Call Center of the Year 2021. The Accreditation is an outstanding achievement for OceanConnects as it recognises the hard work and dedication of the team in providing a best in class service to its customers. This is an independently verified standard mark for indigenous businesses, based
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Setting Virtual Sales Appointments
Setting Virtual Sales Appointments Recent events made it clear that we cannot always schedule appointments or lead generate with CEO’s over the phone with a view to meet face to face and chat over a cup of coffee. Going forward things will be going in a more digital direction and both CEO’s and Sales Directors
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3 accreditations for 2020 !
This year, OceanConnects has been awarded the coveted Business All-Star Accreditation, EU Business and Corporate LiveWire. These are independently verified standard marks for businesses based on rigorous selection criteria; performance, trust and customer centricity OceanConnects has been awarded with the coveted Business All-Star Accreditation Message from Helen Rowland, Managing Director of OceanConnects OceanConnects are honoured
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OceanConnects – Business All-Star Accreditation 2019 !
Last week, OceanConnects has been awarded with the coveted Business All-Star Accreditation. It is an independently verified standard mark for businesses based on rigorous selection criteria; performance, trust and customer centricity Message from Helen Rowland, Managing Director of OceanConnects OceanConnects are honoured and thankful to be chosen for an All Star Business award. We would
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