OceanConnects

Your Business Process Outsourcing Partner

Welcome to OceanConnects

Seamless Customer Experience, Business Process Management and Technology solutions for leading, trusted brands across Ireland and beyond

Advice on how to improve your customer service

Customer Service and Relationship Building are your primary currency for making deals happen. Turning prospects into leads, leads in customers, and customers in loyal partnerships. Any success can only be complete with a good relationship, but every day, many companies either forget or ignore this. Much is said about the importance of the relationship after

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Oceanconnect’s vision : revolutionising customer service through AI

OceanConnects, a leading Call Centre Company, is excited to announce its vision for the future – an AI-driven transformation of Customer Service. While currently in the processing and research stage of AI implementation,  The company believes that AI can be used to improve Customer Service in a number of ways.  With a focus on multilingual services,

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How to Help Your Agents Sound More Confident on the Phone

How your agents speak to callers at your call centre can be just as important as what they are saying.  Words delivered with authority and confidence are better received by customers and prospects.  Listening skills and getting through the “Gate Keepers” is equally important and making friends with “Gate Keepers is not necessarily the answer

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OceanConnects Named All-Ireland Call Center Of The Year 2021

The All-Ireland Business Foundation has honoured OceanConnects with All-Ireland Call Center of the Year 2021. The Accreditation is an outstanding achievement for OceanConnects as it recognises the hard work and dedication of the team in providing a best in class service to its customers. This is an independently verified standard mark for indigenous businesses, based

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3 accreditations for 2020 !

This year, OceanConnects has been awarded the coveted Business All-Star Accreditation, EU Business and Corporate LiveWire. These are independently verified standard marks for businesses based on rigorous selection criteria; performance, trust and customer centricity OceanConnects has been awarded with the coveted Business All-Star Accreditation Message from Helen Rowland, Managing Director of OceanConnects OceanConnects are honoured

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OceanConnects – Business All-Star Accreditation 2019 !

Last week, OceanConnects has been awarded with the coveted Business All-Star Accreditation. It is an independently verified standard mark for businesses based on rigorous selection criteria; performance, trust and customer centricity Message from Helen Rowland, Managing Director of OceanConnects OceanConnects are honoured and thankful to be chosen for an All Star Business award. We would

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